In Conversation: Bill McClintock

Bill McClintock

There are a wealth of leading figures in the property, investment, finance and charity sectors and we want to speak to them about their work. If you would like to feature in this series, or to suggest someone who might, please get in touch through our contact us page or let us know on twitter.

Why not take a lucky dip into our In Conversation archives and discover:
Richard Blakeway, Mayoral Advisor on Housing
Liz Peace, Chief Executive at British Property Federation
Jo Causon, Chief Executive of the Institute of Customer Service

Today we speak with Bill McClintock, Chairman of The Property Ombudsman Service. Read more of this post

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Making Customer Service a Boardroom Issue

Jo Causon

So, unemployment has reached its highest level since 1994. Jobless figures released last month by the Office for National Statistics showed a rise to 2.69 million. Every week we hear of well-known brands going into administration and there has been a substantial increase in the number of firms experiencing financial distress, compared with 12 months ago. Turbulent times.

There will be no more Kodak moments. After 133 years of trading, the company has been unable to make the necessary transition to the 21st century. Kodak’s downfall was primarily its inability to adapt to an increasingly digital world. It’s my belief that organisations which fail to adapt to the rapidly escalating and sophisticated demands of their customers – who are of necessity becoming more obsessed with value for money and wish to have much greater input through co-creation and collaboration – will see their fortunes decline. Conversely, the ones that put serving the customer right at the heart of their business strategy, aligning people, processes and systems will be the ones that don’t just stay the course, they will flourish. Read more of this post

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Property Maintenance: How to Clean a Fridge

image: Andrew Booth

Last year I was at home when I heard a very loud noise in the kitchen. A bottle of lucozade had exploded, covering the inside of the fridge.

Lucozade is not an easy thing to clean up after. It was a domestic nightmare – in the end the only way I could get it clean was by soaking shelves and compartments in the bath, before scrubbing them for what felt like hours on end. While there is no shortcut to cleaning lucozade (at least not to my knowledge) there are a series of simple things that you can do on a regular basis to keep your fridge clean. Even a quick fortnightly ritual can keep things sparkling. Read more of this post

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Tech Tuesday: Social Media Brand Failures

Waitrose is a company renowned for giving the best service out of all the supermarket heavyweights. Yet even companies as celebrated as Waitrose need only take a single step wrong for a wealth of unwanted attention to be showered down upon them.

Last summer Shell announced a new partnership with Waitrose, with two ‘Little Waitrose’ to feature on existing Shell Petrol forecourts. Some Waitrose customers are disappointed about this, because they feel Waitrose have positioned themselves as an ethical brand; Shell on the other hand often top the list of ‘least environmentally friendly’ companies.

Thoughts and opinions on ethical brands and partnerships aside, it is how Waitrose responded on social media sites today that has spurned criticism and unwanted attention. Read more of this post

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Property Maintenance: Top Tips

We require a property to be cleaned to a professional standard at the end of a tenancy, but as furnished flats of ours can include things like saucepans, cutlery and a kettle, we sometimes find that these objects are often forgotten about in the haste to clean more obvious kitchen heavyweights like the fridge and oven.

So here are a few tips on how to clean things up (not just at the end of a tenancy!) and a couple of general household maintenance pointers that the Young London office found quite surprising… Read more of this post

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Tech Tuesday: Pinterest

Tech TuesdayLast year I discovered Pinterest, and realised it was exactly the type of social network that was missing from my life. I love pretty things, cool things, new things; from wanting cake pop decorating ideas (hello, muppets) to needing some infographic inspiration, Pinterest was the virtual pinboard I needed to visually save thoughts, ideas and inspirations.

Although initially the domain of soon-to-be brides, amateur bakers and beauty-holics, last week TechCrunch named Pinterest as the best new startup of 2011. Over the past week Pinterest related posts have popped up across the blogosphere, with every industry asking what Pinterest can do for them. At the beginning of January we created a Young London account, so here are a few ideas about what it can do for the property world… Read more of this post

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Housing Humour

From the plight of first time buyers to mortgage reports, the articles that proliferate property sections online and in print rarely bring a smile to the readers face. Even good news about easier access to mortgages and un-clogging of the sales market don’t tend to raise a chuckle.

They say a picture is worth one thousand words, and I’m tempted to agree. The Telegraph have compiled the Top 20 Matt Cartoons that are related to property, and they have successfully hit the nail on the head for the major issues associated with housing, renting and buying that we all see in our daily lives.

I hope they brighten up this Thursday morning for you!

Top 20 Matt Cartoons on Property

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Number of B2L Deals Doubles in Two Years

Now, call me a cynic, but as soon as this headline popped into my inbox this morning (courtesy of Mortgage Strategy), I thought: ‘fair enough, but what impact has that actually had on lending?’

A couple of minutes on Google revealed the answer: Not a huge amount.  Latest stats from the Council of Mortgage Lenders (CML) show that the amount of buy-to-let lending (both by value and volume) has by no means shot-up over the last two years. Read more of this post

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Live Close to Work and Avoid Winter Travel Troubles

Snow in London

As the UK has adjusted to heavy snowfall in recent years it seems that everyone wishes that they lived closer to work. No train delays, just a delightfully slow amble to the office each morning as the rest of the country battles their way along on the M25 or a broken train. As we brace ourselves for some bad weather later this week, it seems that commuters have had enough already and want to move fast.

Our estate agency business, Young London, has seen an increase in requests for central London rental property recently. Although this isn’t down to the prospect of bad weather alone, an increasing number cite living close to work as a main priority when choosing where to live. Whether it’s snow on the tracks, the yearly autumnal issue of ‘leaves on the line’ or overheated points from our annual summer ‘heatwave’, commuters seem to have had enough. Through rain or shine it will take you less time to get to work, and even a 30 minute journey is better spent walking in the great outdoors than cramped onto a delayed, overcrowded tube.

During the heavy snowfall last winter, our enquiry rate doubled. We even had a call from a prospective tenant stuck on a snowed in train to London from Uxbridge; fed up with the disruption and unreliability of the journey, she was Googling while stuck on the train, actively looking to move much closer to work. We will let you know once the snow hits whether we have many similar stories again this year!

Would you move closer to work to avoid winter train troubles?

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How to Get the Most from Property Viewings

When on Viewings, being Organised is Essential!

Looking to rent or buy a property? Or perhaps you are looking at buy-to-let options? Either way, there are some essential things you will need to consider when choosing a property. Affordability and mortgage finance aside, below are the practical things you should consider when viewing a property. Ensure you make the right decision by following our suggestions and asking lots of questions; a property is going to be your home or a hefty investment after all!

Arrive early
Get there early to explore the area around the property, allowing yourself plenty of time to get a feel for the neighbourhood, its character, what transport links are available and any amenities it has to offer.

Take someone with you
Be safe and take somebody along with you; not only will your viewing partner be able to offer an impartial second opinion, they could also notice something about the property, or ask that vital question you might have missed. Read more of this post

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