Back to School with ARLA Exams

So a number of us at Young London are in the process of joining ARLA (Association of Re siden

tial Letting Agents). All the forms have been completed, accountants certificate is being signed off, so it is now just a matter of studying and passing the exams!

My colleagues have started studying, and I can now say that so have I – but why

? Well, in my case the thing that spurred me into it is because the new ARLA President, Tim Hyatt of Knight Frank, has asked me to become involved with ARLA (more about that in another blog).

However, when I thought about it in more detail, I realised I should sit the exams anyway.

There is much complexity to letting a property. There is money involved, legal contracts, not to mention the emotion of dealing with someone’s new home. So it has to be right that those involved should have a good grasp of the technical side.

At Young London Mark, our Contracts and Compliance Manager, runs regular training sessions, tests and quizzes to help educate our team.

It is therefore logical that on the back of this we ‘prove’ our knowledge by sitting (and hopefully) passing exams.

I have consistently said that I feel many property people are too insular and look within the property industry rather than looking outwards at how our clients view us. Many surveys show that when landlords and tenants are asked what is important to them when they look at which agency to deal with, membership of a trade body is not high up their list. I do feel this is a shame, as there is good work that is being carried out.

For me, the minimum that joining ARLA brings is proof that we do not only take customer service seriously, but also

that the legal and technical side is covered thoroughly.

I am confident we do this currently, but joining ARLA is a good way of testing us on an ongoing basis.

So my summer holiday will not have the usual reading book, but the ARLA file . . .

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About Neil Young
Chief Executive, Young Group

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