New IT Platform. New Asset Mgt Software. On the same day
May 22, 2012
Well, we changed our IT platform and our Asset Management / agency software this week. In fact, on the same day. However, I have to say it must be the smoothest IT change over I have ever been involved in.
I put this down to the following:
- 1. Excellent planning
- 2. Selecting the correct technology
- 3, Most importantly, having the right team of people involved
Our platform is hosted in the Cloud – this gives us great flexibility and keeps us up-to-date with upgrades. Our IT support company have been great, with everything totally under control. I did not get involved in the detail myself, but from where I sit the process was well managed and the results are excellent.
However, the biggest change is the move to the CML system, RADAR. This really is the Rolls Royce of agency systems. Used by the blue blood of the sector – Chestertons, Hamptons, Savills, etc. – it will help us serve our residents and clients even more efficiently and our staff have already embraced it wholeheartedly.
What has impressed me most is the focus CML are giving to our requirements. They have many clients, but they make us feel like we are their main client. We are really looking forward to using the full spectrum of CML and taking our business to the next level.
It is very satisfying when decisions you make yield the right outcome. It just shows what experience and good research can achieve!