PRS Specialist Scoops FOUR Sunday Times Property Awards
May 29, 2012
We aim to keep the content on PRSupdate objective, so it’s a rare occurance for a post from Young Group or Young London to be quite so self-promoting. However, on this occassion, we think it’s only fair and proper to share the fantastic news and publically say thank you to all of the hard working members of the Young London team who’ve contributed to our success at The Times and Sunday Times Lettings Agency of the Year Awards, 2012…
Last Friday, Young London, the letting and management business of Young Group, secured awards in the National categories of Best Customer Service, Best Property Management (managing 201-500 properties) and Best Marketing, and also in the London category of Best Small Agency (2-5 offices).
One of the most prestigious industry awards, these awards are also among the most rigorously and scrupulously judged. This year, the judging panel of industry experts was chaired by the Property Ombudsman, Chris Hamer, and overseen by arbiter, Mark Hayward, acting CEO of NFoPP.
Describing Young London as “Absolutely excellent, particularly in supporting residents who are new to London”, the panel went on to say: “Run by accountants and surveyors rather than estate agents, Young London fully manages all of its 400+ properties which house 900 tenants. Judges were impressed by the team’s obvious passion for their business and their fresh approach to customer service, which focuses equally on landlords as well as tenants. They particularly liked the agency’s provision of tips and advice for both parties which all agreed stood it apart from its competitors.”
The judges also highlighted the fresh approach that Young London takes to recruitment and training. They recognised that “Teaching the business of lettings to non-agency staff enables Young London to deliver a higher quality of service than many of its competitors.”
It’s fantastic that our entire approach to the business of lettings has been highlighted, not just from an overall agency point of view, but also that our attention to customer service, our focus on delivering superb property management and our robust marketing strategy have also all been recognised.
The Young London team is rewarded via customer service related bonuses rather than on transaction commissions; winning these four awards is additional proof that putting customer service at the heart of our business is an innovative approach to the lettings sector that reaps rewards. Our team should be justifiably proud.