Young London appoints RealService to monitor customer service performance
September 12, 2012
Young London, the multi-award winning residential lettings and management business has appointed RealService to independently measure customer feedback across its residential lettings and management business.
Independent measurement marks an important step for Young London which two years ago took the bold decision to reward property consultants, and the wider team, according to the satisfaction of their residents and clients.
RealService, which is the market leader in measuring customer satisfaction in the real estate industry, will gather feedback at key events in the lifecycle of the relationship. These include upon new letting, renewal and exit.
A broad range of topics will be covered including satisfaction with the lettings process, property management, contracts, viewings and overall experience – providing an in-depth picture of residents’ and clients’ satisfaction with Young London’s service performance.
A new feature of the programme is to include telephone interviews (in addition to web surveys) to check that clients are happy with the asset management advice and service that they receive from Young London and that residents get the high quality of service that they are promised.
Neil Young, CEO of Young Group and Young London, says:
“Customer feedback is the lifeblood of our business and the RealService independent and personal interview approach will help us to secure the highest quality of feedback and a constant source of external challenge.”
RealService managing director Howard Morgan says:
“We are proud to work with some of the most forward thinking clients in the property industry and we are delighted to be partnering Young London – a business that is truly customer inspired.”
Young London (www.younglondon.co.uk)
Young London is not a typical lettings agency. It is part of Young Group, which has been shaping the Private Rented Sector through research, finance, investment and asset management since 2003.
Run by accountants and surveyors rather than estate agents, all of Young London’s rental property is also fully managed, providing owners and tenants with the security that their property will be exceptionally well maintained. From two London hubs (Canary Wharf and Southwark), Young London’s multiple award-winning team lets and manages property across the capital’s travel zones 1 and 2, typically renting from £300 per week upwards, housing around 900 tenants.
At Young London, we are proud of the numerous awards that we’ve won from The Times, The Sunday Times, Bloomberg and HSBC and we strive to maintain our high standards; it’s how we provide the best service to our tenants and strong returns to our clients.
RealService is a London based consultancy that provides a range of customer research, consulting and benchmarking services for the property industry. Our clients include leading property owners and managers including British Land, Land Securities and Crown Estate.
For more information contact:
Tel: 020 7593 3306
Mobile:07870 507 101
Tel: 0203 393 9603