Worrying Lack of Awareness about Redress Schemes
November 26, 2014
A recent survey has made the claim that only 0.5% of the public are aware of the existence of the three Government approved redress schemes.
Since October 1st, a letting agent must legally be a member of one of these schemes to allow renters a recognised and independent route to take any complaint.
The schemes – the Property Ombudsman, Ombudsman Services Property and the Property Redress Scheme – are there to assess tenant complaints and can award compensation where they believe it to be appropriate.
Worryingly it seems that not a single respondent to the poll could name any of the schemes.
The legislation should have added another string to the bow of tenants looking to fight back against the small rogue element in the industry sadly it seems that a lack of education, and not the lack of legislation, is what is allowing the rogue elements to continue to trade.
The survey (carried out by KIS) of 189 adults was carried out between November 10 and 19 2014.