Providing Applicants with an ‘Amazing Service’

"There’s no pressure on us to let a property at any cost, just the drive to get the right person in the property."

“There’s no pressure on us to let a property at any cost, just the drive to get the right person in the property.”

Young London’s focus has always been on providing the best possible customer service experience. As the Senior Property Consultant I know that providing a great experience – from the first moment we’re contacted by an applicant up until the time we pass them on to our colleagues in Contracts and Property Management – not only benefits the customer but also our landlords.

Making a lasting positive impression on an applicant can mean the difference between them staying with us for many years and moving on at the first opportunity.

In this blog I will talk about how my team goes about forging a great relationship with the applicant and thus fulfilling our all-important ‘Amazing Service’ mantra.

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The Modern Concierge Service

Concierge Area

Concierge Area

concierge

n.         a person who has charge of the entrance of a building and is often the owner’s representative or caretaker.

The role of a Concierge means different things to different people. However, in London this service essentially provides these basic elements:

  • Providing security by overseeing who has access to and from the building
  • Postage and Parcel Receipt (in a resident’s absence)
  • A physical presence for communication between residents and the building management
  • On-site point of contact for reporting building maintenance issues
  • Supervision of the communal areas (appearance, safety etc.)

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Ten Top Tips when looking to rent in London

Richard Broer, Head of Property Consultants

Richard Broer, Head of Property Consultants

At Young London we don’t just want to get our customers into any old flat, we want them to find a property that they can truly call home. With this in mind we like to arm our customers with all the information they would need to make an informed decision and, most importantly, the correct one for them, even if it isn’t through us!

In my latest blog for PRSupdate I will be providing you with my ten top tips for what to take into account when looking to rent a property in London.

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Richard’s guide to viewings and offers

Richard Broer, Head of Property Consultants

Richard Broer, Head of Property Consultants

At Young London we want to make the process of finding your next home as easy and pain free as possible. With that in mind I have jotted down a few pointers that will hopefully assist you and make it so that you’re not leaping into the unknown blindfolded.
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City Guide: Stratford

image: London 2012

It is rare for the Royal Mail to approve a new postcode, but after gaining royal approval the Olympic Park area has been designated the E20 postcode. After the Olympics, the postcode will gradually become a home to thousands with a high street, residential property and a secondary school – under the further postcodes of E20 1, 2 and 3.

Stratford City is a hive of activity centred on the new Olympic Park. With London set to host the Olympic games from 27 July to 12 August 2012, regeneration has been a key word when describing the London Borough of Newham and neighbouring areas. Much of the redevelopment and regeneration was aimed at sustainability, and many events will be hosted in pre-existing venues such as the Wembley arena, Excel centre, Weymouth and Portland sailing academy and Lord’s cricket ground.

An estimated 10,500 athletes will participate in 302 events, and during the Summer Games London will be full of visitors. Selected on 6th July 2005, London defeated opponents such as Moscow, Paris, Madrid and new York becoming the first ever city to host the games three times (London hosted both the 1908 and 1948 Olympic Games). Read more of this post

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City Guide: Little Venice, W9

Welcome to ‘Little Venice’ – in West London not Northern Italy! Little Venice is not the easiest place to find as it is not demarcated by signs. Maida Avenue, Warwick Crescent and Blomfield Road are the streets in the south of Maida Vale that overlook Browning’s Pool, and with the section of Randolph Avenue south of Clifton Gardens they make up Little Venice.

You wouldn’t expect a canal junction to be a beauty spot, but Little Venice is one of London’s loveliest places. The tranquil, tree-lined canals are home to a community of colourful narrow boats, and early Victorian villas form a classical backdrop to the streets of this area.

It was Lord Byron who first compared it with Venice, and Robert Browning lived here when he returned from Italy after the tragically early death of his wife, Elizabeth Barrett Browning. The poet laureate John Masefield lived in Maida Avenue for many years. Read more of this post

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City Guide: Dalston

Recently described by The Guardian as ‘Britain’s coolest postcode’, this bustling area of North-East London is most definitely one to watch. A hive of activity, Dalston boasts trendy bars, vintage fashion and wide-open spaces. The East London line extension stretched to Dalston recently, providing the area with great transport links and making the area even more desirable for young professionals.

Dalston is home to countless independent business. Rio cinema just off Kingsland road is a prime example. The cinema’s history spans over a century. Initially called the Kingsland Empire, in 1937, the name was changed to Dalston Classic. 1970 saw the name Tatler and finally in 1986 the cinema was called the Rio. With its quirky Art Deco appearance it prides itself on being ‘responsive to the interests of sections of the community often ignored by mainstream commercial cinema’. The cinema celebrates the annual Turkish and Kurdish film festival along with midweek ‘Classic Matinees’. Read more of this post

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City Guide: Neasden

BAPS Shri Swaminarayan Mandir

The London Borough of Brent includes areas such as Dollis Hill and Neasden which sit in zone 3 on the Jubilee Line. With public transport links into the City and West End, Neasden is also served well by major routes such as the A406 and A5. With the Olympics just around the corner, travel from this location to the Olympic park and Wembley stadium has been much improved in recent years.

Neasden is in the heart of Brent, and is home to the first ever UK McDonalds drive-thru which opened in 1988 – which also marked the year that an IKEA outlet arrived in the area.The Neasden Temple, Neasden’s Swaminarayan Mandir, is the largest temple outside of India and is said to be Britain’s first authentic Hindu temple and cost c.£12 million to build. Although the temple is obviously used for prayer first and foremost, visitors are welcome and there are opportunities and exhibitions throughout the year which are very informative. Read more of this post

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City Guide: Fulham, SW6

Fulham FC Mascot (image: Nick)

SW6 lies in the prestigious London borough of Hammersmith and Fulham. Surrounded by trendy areas such as Notting Hill, Knightsbridge and Chelsea, this prominent postcode boasts great places to party, chill and explore.

Fulham, in London’s south west, is well served with bus routes along with the Wimbledon branch of the District line.

Craven Hill on the banks of the river Thames houses Fulham FC. Founded in 1879, Fulham is the oldest professional football club in London. The club has spent a whopping twenty four seasons in the Premier League and has produced many a great football player such as Johnny Haynes and George Cohen. Read more of this post

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10 Things to Consider Before You Invest in Property

A third of landlords are looking to invest within London over the coming 12 months and despite a lack of large scale residential development taking place, there are still solid investment opportunities for private investors in the Private Rented Sector (PRS).  The trick is to cherry pick and buy well.

So what’s the key to successful investment in residential property? Here are my top tips for a sound investment.  Read more of this post

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City Life: Bow

Bow falls within the London Borough of Tower Hamlets, where regeneration projects over the past few years have resulted in high quality, newly build homes. It’s mostly a residential area, with workers from areas such as Stratford and Canary Wharf living there.  It is a very exciting time to be living in Bow with the scheduled opening of the Stratford Westfield just a few days away, not to mention the long term benefits of having the Olympic Park less than 15 minutes away.
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City Life in Southwark

Borough Market

Southwark is a London borough that spans many loved areas, including popular favourites like the Southbank and Borough. Its an area that I love and am lucky to work in, as its home to our South London hub.

Southwark has many great places to eat and drink, a busy cultural calendar and a rich history. Here are some of my recommendations for the area. Read more of this post

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Getting to Know Greenwich

View of Greenwich and Canary Wharf (image: Dimitry B)

Recently we have been taking a look at daily life and opportunities in different parts of London,and today we turn our attention towards Greenwich. With history, famous attractions and a thriving community culture on its side, its become a favourite destination for living the London life.

The borough is probably best know for  it’s influence on our time reference and season distinction. Greenwich Mean Time (GMT) was established in 1884 at the International Meridian Conference when it was decided that the prime meridian should be placed at Greenwich England. The term GMT was originally coined by BBC World Service and the Royal Navy, with links to said establishments to this day.

The Royal Observatory is home to both ‘The Greenwich Clock’ (GMT) and the Prime Meridian making it the official starting point for each new year. The Royal Observatory also houses London’s only planetarium (a theatre built primarily for presenting educational and entertaining shows).

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My New Job as a Property Match-maker

After finishing University two months ago, I was eager to get my teeth into an exciting and rewarding role. Working as a lettings agent was not something I had considered doing three years ago, but Young London has an interesting way of doing things and I

was excited about working in that environment.

Armed with a wealth of customer service experience in both the hospitality and retail industries, I knew the role was ideal for me. At my interview the importance of giving great service was stressed, and as I nodded my head in agreement with their values I had my fingers crossed that I would end up working in an award-winning company as a (property) match-maker!

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SE1 on the Rise in London Lettings Market

Borough Market

Borough Market

The SE1 postcode in Central London covers the areas of Borough, Bermondsey, Waterloo, Bankside, Elephant & Castle and the South Bank.

There are continuous signs of growth and confidence in the private rented sector within SE1, and due to a large demand for Central London property

the lettings market is at a strong.

The area itself is developing; regenerating to cater to the needs of the growing amount of young professionals residing in the area. 

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