The benefits of ARLA qualification

ARLA

Image: ARLA

The importance of undertaking the NFoPP training, and obtaining ARLA membership, can not be understated.

The technical awards, run by NFoPP, provide in-depth knowledge of all aspects of the lettings industry, from health and safety to legislation.

Young London consider it especially important to train staff from every department so that employees know the legalities involved in the lettings process as well as the importance of getting everything correct.

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The importance of reading documents

Tenancy Agreement

Tenancy Agreement

Over half (58%) of tenants admit that they don’t thoroughly read a tenancy agreement and only 64% say they fully went through their inventory.

By not fully reading the agreement a tenant may not understand their obligations and not realise why deductions might be made to their deposit at the end of a tenancy.

While it is rare for a dispute to arise – only 1 per cent of tenancies require mediation – it can cause unnecessary hassle for both parties.
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Richard’s guide to viewings and offers

Richard Broer, Head of Property Consultants

Richard Broer, Head of Property Consultants

At Young London we want to make the process of finding your next home as easy and pain free as possible. With that in mind I have jotted down a few pointers that will hopefully assist you and make it so that you’re not leaping into the unknown blindfolded.
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Back to Basics – What does it really look like?

Samantha Richardson

Samantha Richardson

One of the things that a customer will value most about a business is its ability to keep things simple.

It sounds easy doesn’t it? However, most businesses have so many customers, all wanting something a little bit different, that trying to satisfy the majority of them – let alone all of them – is a much bigger challenge than it would seem.

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Don’t use payday loans to pay rent

Avoid Payday Loans

Avoid Payday Loans

Renters are being warned not to turn to high street payday loans to help keep up with their rent payments. Resorting to drastic measures to keep up with rent is not desirable as payday style loans typically charge high interest rates and could end up putting the renter into a debt spiral.

News of tenants turning to payday loans to pay the rent is extremely worrying for the industry as a whole.

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Property Management Guide: General tips for maintaining your home all year round!

Property Management Guide

Property Management Guide

Everyone at Young London wants our residents to enjoy their home, which is why I like to produce handy guides.

This entry of my Property Management Guide series (which includes Proactive Home Care & Basic Fault Finding) will provide you with a host of general tips to help maintain your home all year round.

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How to avoid the cowboys

How to avoid cowboys

How to avoid cowboys

Given the current debate about regulation in the residential property sector – and the length of time it’s taking to reach consensus – vendors and landlords looking to appoint an estate agent must remain vigilant if they’re to avoid rogue agents.

These tips are definitely worth bearing in mind if you want to make sure you don’t get your fingers burnt…

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ARLA – Don’t get let down by letting

ARLA

Image: ARLA

The Association of Residential Letting Agents (ARLA), which Young London is a member of, has produced a set of tips for anyone making their first step into the rental market.

Young London wants to make sure that everyone is fully equipped to enter the market and so our website hosts a number of guides which many have found useful when foraying into the rental market. 

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Property Management Guide: Proactive home care

Sometimes it is the simplest of things that we forget to do that can lead to larger issues later on.

So, as head of Young London’s Property Management team, I thought it would be a good idea to put together a proactive home care guide. This is a list of things that sometimes get overlooked when people live in a property.

Even if there is only one new piece of information from this list, it will still have been a success.

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Property Management Guide: Spring Clean 2013

Spring Clean 2013

Spring Clean 2013

At some point in the coming months the majority of people will partake in the annual ritual known as the “Spring Clean”. This, for the uninitiated, is the time of year when a property is cleaned from top to toe.

There are many tasks that should be completed regularly all year round to ensure that your home stays in tip top condition such as vacuuming, cleaning the facilities and other minor things. During a spring clean you should clean things that you normally overlook or put off due to time constraints.

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Property Management Guide: Basic fault finding

Property Management Guide

Property Management Guide

The Young London Property Management team are there to help our residents when the need arises and we believe that the fantastic service they provide gives our residents, and landlords,  peace of mind.

In the post are some hints and pointers to help assist residents in identifying potential faults which assist the Property Management department in being able to help effectively resolve any issues. Effective fault finding at this stage can help a tenant remedy issues.

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Property Management Guide: How to clean an oven

How to clean an oven

How to clean an oven

Cleaning the oven.

Possibly the most hated combination of words in the English language!  It is a thankless task and daunting for the uninitiated. It’s dirty, messy and can involve hours of scrubbing. It’s not all bad news though. There are a number of ways to make the job easier and all you need are the right tools, the right products and some insider know-how (which we’ll provide you with now).

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More Young London staff attain ARLA Membership

Young London staff become Members of ARLA

Young London staff become Members of ARLA

Young London strives to provide the best service to all of our clients and residents.  To do this effectively we ensure that our staff have received the knowledge and training necessary to make them stand above the rest.

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The Importance of Customer Service

Image: Halifax - Providing Good Customer Service

Image: Halifax – Providing Good Customer Service

Banks have not had the easiest of times recently, with “Banker Bonus culture” and high profile cases of bank mistakes causing havoc for millions impacting their public image, but not all experiences when using banks are bad.

This post is here to extol the virtues about how good customer service is alive and well, for me at least, with one bank.

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The importance of good communication

The importance of good communication

The importance of good communication

Today I had the worst journey into work all year. It took me 3 hours to get to work when it should have taken about half of that. Due to my lateness, and the fact that I am keeper of the office keys,  a number of my colleagues were left out in the bitter cold.

Now I should be livid about the whole thing, and I am slightly, but my anger is nowhere near the levels it has been in the past. The reason for this was, simply, communication.

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