On my walk back to the office earlier, I noticed I had two voicemails. They were left 21 minutes apart. Both messages were from Ed who works for Vanet Estate Agency based in Canary Wharf – I would include a link to their website but it is not working.
Vanet Estates called me a few months ago on the same topic. Somehow they have my personal mobile telephone number and the knowledge that I own two properties in a certain development – including the actual property numbers. They are cold calling me to try and get me to use their agency. When a lady called me last time I asked how she had my number, she said she was just given a list by her manager to call and had not been at the firm very long. I have subsequently found out that she has been with the company for at least three years.
Why does this annoy me so much? Main reasons:
1. How do they get my personal details?
2. The voicemail they left could worry another landlord who did not know the real reason for the call
3. The agent is not acting in a transparent nature – if this were a fully regulated industry this behaviour would not be allowed
What amuses me is that Ed called the same mobile number, with the same owners name (mine) and leaves a similar voicemail – the fact that he does not notice that he is calling the same person makes you question Vanet Estates attention to detail.
Also, when they spoke to me last time I stated my displeasure at the call and pointed out that I had my own agency – Young London – and not to call me again. Clearly their administration is not good.
I will be writing to the property Ombudsman about this matter. Has this happened to you?