January 7, 2014
Contractors, and any supplier who provides services on your behalf, will be seen as a representative of your company in the eyes of your customers. As such it is very important to make sure that they have been appropriately vetted and fully understand what is expected of them.
When instructing a contractor it is always best that they:
- Have a clear idea of your company vision, standards and ethos
- Have clear service-level agreements, turnaround times and a feedback processes
- Have internal methods for checking quality of the works/services carried out
- Know the penalties for non-delivery or substandard work
- Attend regular meetings with you to review the relationship
- Have established a robust payment procedure
A contractor should be willing to meet the above criteria as, after all, it’s not good business to employ someone who is unable or unwilling to meet the needs and standards of your business.