8 Simple Rules for Providing Amazing Customer Service

Samantha Richardson, Head of Service Delivery & Training, Young London

Samantha Richardson, Head of Service Delivery & Training, Young London

Good customer service should be the lifeblood of any business as getting it right is what will keep people coming back to you time and again.

At Young London we have taken this to heart and customer service is central to everything we do. Feedback from our residents and landlords forms the basis of how we measure our success and reward the team.

But how do you go about providing amazing customer service?

Well it might be surprising to hear but providing good customer service isn’t as difficult as many would think! At Young London we have our 8 simple rules for providing ‘Amazing Customer Service':

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Spring/Summer 2014: Making Customer Feedback Count

Howard Morgan, Managing Director, RealService

Howard Morgan, Managing Director, RealService

When RealService was founded 15 years ago the idea of measuring customer satisfaction within the UK lettings industry was virtually unheard of.

In 2014, customer satisfaction measurement has become a core operational skill for many of the leading owners and managers, looking for competitive advantage, in the Private Rented Sector (PRS).

For years the PRS in the US has been gathering feedback from residents, and measuring customer satisfaction, but this is a practice that has only just started in the UK, where the PRS is still a developing market.

So, what lessons can we learn from the USA and the UK commercial lettings sector? And why bother gathering and measuring customer satisfaction in the first place?

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