Boohoo; Bad Communication

Customer Service

Customer Service

Following on from my ‘Wow Moment’ with DPD post I’m going to use delivery service (as provided by all online retailers and some high street ones) as a handy example of how communication is paramount to keeping a customer happy.

Sadly, the focus of this post is on a business that has failed to communicate appropriately with a customer.

Read more of this post

Category: Product #: Regular price:$ (Sale ends ) Available from: Condition: Good ! Order now!
Reviewed by on. Rating:

Customer Service with a ‘Wow’ from DPD

DPD Parcel Tracking (Click to enlarge)

DPD Parcel Tracking (Click to enlarge)

How often do you hear courier companies getting slammed for their poor customer service?  In fact, it’s a topic that we’ve written about previously, when Yodel was in the firing line.

But today I experienced a real ‘wow’ moment when dealing with Dynamic Parcel Distribution (better known as DPD) and I’d like to share it with you as part of our drive to highlight the positive impact that providing great customer service can have.
Read more of this post

Category: Product #: Regular price:$ (Sale ends ) Available from: Condition: Good ! Order now!
Reviewed by on. Rating:
Visit Us On TwitterVisit Us On Linkedin