Providing Applicants with an ‘Amazing Service’

"There’s no pressure on us to let a property at any cost, just the drive to get the right person in the property."

“There’s no pressure on us to let a property at any cost, just the drive to get the right person in the property.”

Young London’s focus has always been on providing the best possible customer service experience. As the Senior Property Consultant I know that providing a great experience – from the first moment we’re contacted by an applicant up until the time we pass them on to our colleagues in Contracts and Property Management – not only benefits the customer but also our landlords.

Making a lasting positive impression on an applicant can mean the difference between them staying with us for many years and moving on at the first opportunity.

In this blog I will talk about how my team goes about forging a great relationship with the applicant and thus fulfilling our all-important ‘Amazing Service’ mantra.

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In Conversation With… John Grimes

John Grimes, Managing Director, Drummond House Developments Ltd

John Grimes, Managing Director, Drummond House Developments Ltd

We are regularly in conversation with a plethora of leading figures in the property, investment, finance and charity sectors, many of whom are guest authors for PRSupdate. The purpose of this feature is to get them to discuss the topics and issues that are currently affecting the Private Rented Sector.

If you would like to take part in an In Conversation piece then please do get in touch with us.

Today we are in conversation with John Grimes, Managing Director at Drummond House Developments Ltd.

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Labour Party to force vote in an attempt to ban letting agent fees

House of Commons

House of Commons

Following on from setting out Labour’s policy aspirations for the Private Rented Sector Ed Miliband is going to force a vote in the Commons in an attempt to ban letting agent fees.

The proposal will be tabled as an amendment to the Consumer Rights Bill that is set to be voted on in the Commons this coming Tuesday (13/05).

This move is a shock to many in the industry and has been roundly condemned by leading industry bodies as being ‘short sighted’ and a ‘knee-jerk reaction’.

The Association of Residential Letting Agents (ARLA) has said that it is “deeply concerned” by Labour’s proposals with Ian Potter, Managing Director of the ARLA, stating that “Political posturing on an issue that has such a great impact on people’s lives is unfair.”

PRSupdate will be keeping a close eye on the situation as it continues to unfold.

 

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Young London compliant with CAP guidance on fees

Committee of Advertising Practice guidance on fees

Committee of Advertising Practice guidance on fees

From November 1 letting agents will have to to comply with the Committee of Advertising Practice’s (CAP) newly published guidance on fees in property advertisements.

This advice follows on from a ruling in March, where the Advertising Standards Authority (ASA) stated that a rental listing on Rightmove did not include a compulsory administration charge.

At Young London we have always been transparent about our fees and provided written details in prospective residents’ viewing packs.  Now, upon receiving the additional guidance from CAP, we implemented their suggested changes. We now display our fees clearly on our advertisements, property detail pages and have created a comprehensive, dedicated fees page on our website.

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Ministers are unlikely to ban on fees

Government

Government

Ministers are unlikely to act on Shelter’s call for letting agent fees aimed at tenants to be banned. Baroness Hanham, the Parliamentary Under Secretary of State at the Department for Communities and Local Government, has made it clear that the Government would not support a ban for fears that it would drive up rents.

She was replying to a question from Lib Dem peer Lord Greaves.

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