8 Simple Rules for Providing Amazing Customer Service

Samantha Richardson, Head of Service Delivery & Training, Young London

Samantha Richardson, Head of Service Delivery & Training, Young London

Good customer service should be the lifeblood of any business as getting it right is what will keep people coming back to you time and again.

At Young London we have taken this to heart and customer service is central to everything we do. Feedback from our residents and landlords forms the basis of how we measure our success and reward the team.

But how do you go about providing amazing customer service?

Well it might be surprising to hear but providing good customer service isn’t as difficult as many would think! At Young London we have our 8 simple rules for providing ‘Amazing Customer Service':

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What makes a great property consultant

Samantha Richardson

Samantha Richardson

As part of my role I have the pleasure of working closely with Young London’s team of Property Consultants. Traditionally in the industry they are known as Letting Negotiators, but we see our team as being there to provide knowledge so that the customer can make an informed decision.

I use my time with the team to delve into what skills and attributes it takes to succeed in lettings as this helps me to inform our employment and training requirements.

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