November 27, 2014
In November 2013 the International Property Awards crowned Young London as the Best Lettings Agency UK 2013/14. This accolade instilled a lot of pride in the team – who work hard all year round – but it also meant that we entered 2014 with a challenge; to deliver a level of service that lived up to this honour.
To help us measure our success Young London continued to take the unique approach of encouraging our residents and landlords to provide detailed feedback on how the team is performing. This is undertaken at key points during the relationship (check-in, renewal and check-out) where they are contacted by the independent customer service specialists, RealService, and asked to rate our performance in key areas.