Having a well trained team is critical.
There are a number of ways to train such as classroom style, practical, and the oft cited on the job training. Which ones are the most effective, or most popula
r? As often is the case, the answer is ‘it depends’. It depends on the person, what the topic is and who is running the training. Then there is the question do you do it inhouse, or have an external trainer?
At Young Group we have used a combination of inhouse training and external. For external courses we have used choose2b – Lisa is great to work with, and has that important attribute of being commercial and always looks at how her courses brings us value.
Inhouse we have recently used role playing – run by two members of our management team – and what has been most effective is not the first session, but the follow up sessions.
It is then good to see the way the team assist each other and interactive.
Another exercise was run by our Young London Contracts & Compliance Manager, where he did a quick fire 20 questions on lettings regulations.
He instigated it – which shows how people throughout a company can appreciate the need for training, not just being pushed by a sometimes distant HR/training department – and was a fun way of ensuring everyone is up to date and reads all the new rules that we send out!
However, there is no substitute for experience – training supports this. I remember when I was at British Airways (I worked there for five years as an Accountant) there was a real drive to get new blood in at the expense of experience. I felt at the time (although it favoured me personally) that people with excellent experience were being ignored. I think the correct approach is train staff alongside gaining experience.
Finding the right balance is difficult, but if you get it right the staff member, company and most importantly client will benefit.
PS – How training can sometimes have a different outcome to that expected:
I spent five years working at British Airways in the late ’90’s and went on a variety of courses, including a 3 day off site course. This was obviously a time when money was more plentiful at BA, the course even included Kevin Keegan coming along as the motivational speaker!
The course was about management skills, and working with other senior executives.
It helped confirm in my mind what I wanted to do long term, that was ultimately I would leave BA and set up my own business!